• 2-5 Working Days
• Doorstep Delivery
• Tracked Shipment
• SGD $4.50
• Free shipping for orders over $120

INTERNATIONAL ORDERS

We currently offer international shipping to selected countries. Shipping rates and available destinations will be calculated at checkout based on your delivery address.

KOREA — DDP SHIPPING

All orders shipped to South Korea are sent via DDP (Delivered Duty Paid).

This means that all applicable customs duties and import taxes are covered by PEBL HOUSE, so there will be no additional customs duties or import taxes payable by the customer upon delivery.

Orders are shipped from Singapore, and delivery times may vary depending on the shipping provider and customs clearance.

SHIPPING

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please ensure that your shipping address, contact information and recipient details are accurate when placing your order. We are unable to make changes to an order once it has been dispatched.

Please note that delivery delays caused by circumstances outside of our control, including courier delays or customs processing, may occur.

RETURNS & EXCHANGES

We currently do not accept returns or exchanges for change of mind, incorrect sizing or incorrect colour selection.

If you receive an incorrect or defective item, please contact us within 7 days of delivery with your order number and clear photographs of the item. We will review the issue and assist you with the appropriate resolution.

OTHER INTERNATIONAL DESTINATIONS

For international orders outside of South Korea, applicable duties, taxes and customs fees may be charged by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for ensuring that their order complies with the import regulations of their destination country.

To start a return or exchange, please drop us an email at hello@peblhouse.com with your order number. Once your return request is approved, we will arrange a GrabExpress pick-up for your item at your preferred time.

We accept returns and exchanges within 14 days of receiving your order. Requests made after this period will not be eligible, unless otherwise approved at our discretion.

All returned items undergo a multi-step check process which typically takes 1–2 business days after we receive your parcel.

Items must be unworn, unwashed, and in their original condition with all tags attached. All returned pieces will be checked to ensure they are free from stains, odours, or any signs of wear that may affect their quality.

Returns and exchanges are subject to product availability — if an item is out of stock, we will issue a full refund for the product.

For returns, refunds will be credited back to the original payment method or as store credits. Please note that original shipping fees are non-refundable and will not be included in the refunded amount.

We offer two methods of exchange. Please read the “Methods of Exchange” section below for more information.

To process your refund, we must verify that:

• Items are returned in their original packaging, including any complimentary gifts. Missing items may result in a deduction from your refund.
  
• Items are in original condition, free from stains, marks, or odors.
  

Once your return meets our policy requirements, we will issue a refund for the item price (excluding original shipping fees). Refunds are credited to your original payment method and may take 7–10 business days to reflect in your account.

If your return does not meet our criteria, we will contact you via email with options to either:

• Have the item returned to you, or
  
• Proceed with a refund minus a cleaning fee.
  

For in-person exchanges, the item will be inspected on-site and the requested size will be provided immediately.

We want you to love your pieces, so we offer free exchanges within Singapore to help you find your perfect fit.

All goods undergo additional steps of quality control before being shipped to you. In the unlikely event that you receive a wrong or defective product, please e-mail us at hello@peblhouse.com with a clear picture of the damage within 7 business days after you receive your purchase. 

All returns and exchanges are subjected to product availability. If an item is out of stock we will issue a full refund of the product.

The following are not considered defects and are not eligible for return or exchange:

• All measurements may vary by 0.5" to 1.5".
• As our silkscreen printed tees are handmade and manually printed, slight print bleeds or imperfections may occur.
• Our tees are sewn individually from scratch, and some loose or accumulated threads may appear. This is not considered a defect, as it does not affect the wearability of the tee. You may trim any threads if they are uncomfortable.
• Items intentionally damaged to qualify for a return.
• Defects that occur after washing, ironing, or handling by the customer, such as outstretched collars after wear etc.
• Items that have been washed, worn, or handled.
• This includes any orders that used discount or promo codes.

Courier Exchange (GrabExpress)

We can arrange a GrabExpress pick-up at your preferred time (within a selected time window, e.g., 1–6 PM).

Once we receive your item, we’ll conduct a check. After the item is approved, a new piece in your requested size will be shipped out.

Reshipments typically take 2–5 working days to reach you.

The email subscriber discount is valid for selected items only and cannot be used on New In items, fresh restocks, pre-order items, or sale items.

This discount cannot be combined with any other promotional offers or discounts. PEBL HOUSE reserves the right to amend or withdraw the offer at any time.